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Kelly V. is a customer care agent at Mutualité Partenamut since June 2021, bringing valuable experience from various roles in the hospitality industry. Previous positions include seasonal worker in Michelin-starred restaurants at Hostellerie Le Fox and customer service officer at Thalys, where responsibilities included complaint management and refund processing. Internships in food and beverage and human resources at Five Seas Hotel and Hotel Manos Premier provided additional expertise in service and administration. Kelly V. holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from Haute Ecole Lucia de Brouckere and a certification in Commercial Studies from EFP-Sfpme.