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Brett Callaghan is a Senior Business Analyst with a strong background in leading teams and implementing IT systems across various companies including the Australian Department of Foreign Affairs and Trade, Terra Firma Business Consulting, and giffgaff. With a Bachelor of Business Informatics and certifications in ITIL v3 and Prince 2, Brett has a wealth of experience in project management, business analysis, and IT service management. Additionally, Brett has expertise in Scrum and Agile methodologies, making him a well-rounded professional in the field.