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Katie Cardarelli currently serves as Head of Customer Operations at Parlance since September 2023. Prior to this role, Katie held the position of Director Of Operations at CIC Health from April 2022 to August 2023. Katie's significant tenure at Atrius Health spanned from September 2011 to April 2022, featuring roles such as Director of Specialty Access, where responsibility included managing referral and access operations across over 30 specialties, and Director of the Navigator Center, which focused on patient connections to appropriate care. Additionally, Katie contributed as a Senior Process Improvement Leader, mentoring executives on Lean Management Systems, and as a Process Improvement Leader utilizing the Toyota Production System. Earlier career experiences include Clinical Support Supervisor at Atrius Health and Kindergarten English Teacher at Guan Hua Primary School. Katie's educational background includes a Bachelor of Arts in Public and Community Service Studies from Providence College.