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Richard Hanlon possesses extensive experience in operations management within the logistics sector, primarily at Parcelforce Worldwide, where roles have included Production Control Manager and Network Operations Performance Manager since October 2015. Responsibilities have involved supporting strategic and operational goals, managing hub operations, and leading critical improvement programs. Previous positions include International Hub Planning Manager and International Hub Performance Manager, where focus was placed on performance metrics and operational planning. Richard also undertook a secondment with Royal Mail as PFW Lead - Process Design during a business transformation project. Richard's background emphasizes a strong foundation in project management and LEAN management principles.