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Anu Joseph is a seasoned technical professional with significant experience in customer support and network engineering. Currently serving as a Senior Customer Support Engineer at Parallel Wireless since February 2019, Anu specializes in fault management across 4G, 3G, and 2G technologies, and is proficient in handling software upgrades, KPI monitoring, and customer support tasks. Prior experience includes a role as a Network Engineer at Quadgen Wireless Solutions Inc., where Anu excelled in alarm troubleshooting and implementing scripting solutions for network performance. Anu's career began with an internship in embedded software at Esensors Inc. and a research aide position at The Research Foundation for SUNY, where data analysis and system development were key responsibilities. Anu holds a Master of Science in Electrical Engineering from the University at Buffalo and a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Mahatma Gandhi University.