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Rich McKenzie has over 10 years of experience in various leadership roles. Rich is currently the Vice President of Customer Experience at Paragon Laboratories, Inc., where they are responsible for leading the growth of the company and building and maintaining long-term customer relationships. Prior to this, Rich served as the Growth and Expansion Director at Legacy Title Agency - Michigan, where they oversaw the entire company and strengthened relationships with business partners. Rich also worked as a Project Director at Advantage Marketing Solutions LLC, where they developed marketing concepts and campaigns, managed clients, and led internal sales and community marketing efforts.

Rich McKenzie attended Central Michigan University from 2005 to 2008, where they obtained a Bachelor of Science degree in Marketing & Advertising and Business Administration. Prior to that, they completed their high school education at Brighton High School from 2001 to 2004. Additionally, Rich McKenzie has obtained certifications as a Notary Public from the State of Michigan in October 2020, and has certifications in Google Adwords Account Management and Insurance Producer and Title Producer from the State of Michigan.