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David Ash is a seasoned professional with extensive experience in project and application improvement management, currently serving as the Project and Application Improvement Manager at Paragon Customer Communications since March 2020. As the owner of Response Repro Ltd, a business consultancy specializing in operational project and change management, David has provided SME consultancy services for technical customer communication projects, leveraging expertise in the Personal Lines Insurance sector. Previous roles include Technical Project Consultant at Bedford Insurance and Supplier Relationship Manager at Hastings Direct, where David led customer communications and collaborated across various internal sectors. Prior to these positions, David held senior roles in print management and operations across multiple companies, contributing to significant business developments and operational efficiencies. David holds a City & Guilds qualification in Machine Printing from Matthew Boulton College.