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Rebecca Ballantyne has a diverse work experience spanning across multiple industries and roles. Rebecca currently holds the position of Head of Customer Experience at PaperCut Software since November 2023. Prior to this, they served as the Customer Experience - Head of Voice of Customer, Global Strategic Lead - Education, and Head of Global Marketing at PaperCut Software. Before joining PaperCut Software, Rebecca worked at Sensis as the Marketing Operations Manager and Agency Marketing Manager. Earlier in their career, they held the role of Head of Client Services at OgilvyOne, Group Account Director at DTDigital, Account Director at OgilvyOne, and Account Manager at Proximity London.

Rebecca Ballantyne obtained a Professional Diploma in Customer Experience from The CX Academy in 2022.