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Ismail Balkayan is an experienced hotel manager currently serving at Hilton Brussels Grand Place since September 2014 and also as the Hotel Manager for Pandox since November 2020. With 40 years of experience in customer services, Ismail has held key roles including Director of Operations at Hilton Brussels Grand Place and Cluster Manager for F&B Innovation & Purchasing at Starwood Hotels & Resorts Worldwide from July 1982 to August 2014. Ismail's educational background includes a degree in Gestion d'entreprises, Administration et gestion des affaires from the French Community, attained between 1992 and 1994.