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Fernando Chonqui holds extensive experience in customer success and program management, currently serving as the Customer Success Enablement Program Manager at PandaDoc since October 2024. Previously, Fernando held the role of Head of Program Experience at Sales Assembly, where accomplishments included designing successful customer service programs and improving operational efficiency. Prior roles include Director of Member Success, where Fernando secured significant renewals and enhanced client implementation processes, and Senior Enterprise Customer Success Manager at WorkTango, achieving notable increases in annual recurring revenue and customer satisfaction. Fernando also contributed to St Pete Pride as an Executive Board Member, optimizing volunteer networks, and has a background in the performing arts, with a Bachelor of Arts in Dance Studies from the University of South Florida.