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Shimon Zafrir is an experienced technical professional with a strong background in support engineering and web development. Currently serving as a Senior Technical Support Engineer at Panaya since 2015, Shimon specializes in enterprise agile delivery solutions and ERP testing. Previously held positions include Senior Support Engineer at SAP, where expertise in update and upgrade tools was utilized, and Web Developer roles at Computerized Business Solutions and Red Rover, focusing on e-commerce website development and technical issue resolution. Additionally, Shimon has a background as a Senior Developer at Newspaper Services of America, responsible for creating business applications. Educational credentials include a Bachelor's Degree in Computer Science from Northeastern Illinois University.