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John Costa currently serves as an Inventory Analyst at Pan-Oston, where responsibilities include managing inventory forecasts, analyzing stock levels, and mitigating risks associated with inventory. Prior experience includes a role as a Business Performance Analyst at ShopHQ, focusing on call center analytics and sales performance measurement, and as a Client Account Support Analyst at Cigna, specializing in Medicare insurance and onboarding processes. Additionally, John worked as a Customer Service Reporting Analyst at ShopHQ, providing performance analytics for call center agents. Academic credentials include a Bachelor of Science in Business Data Analytics from Western Kentucky University, expected in May 2025, and an Associate of Arts in Business Administration from Southcentral Kentucky Community and Technical College, completed in May 2022.