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Mamadou Bah is a Technical Support Engineer at Palo Alto Networks, where responsibilities include leading troubleshooting efforts for high-priority technical issues and serving as the primary contact for escalated support cases. Previously, Mamadou held the role of Associate Technical Support Engineer for Cortex XSOAR, analyzing and diagnosing technical problems and collaborating with cross-functional teams to improve customer experience. Experience also includes working as a Customer Success Data Analyst at Nordsense, managing large data sets and providing insights for marketing and product development, and serving as a Resident Assistant at San Francisco State University, coordinating housing needs for over 100 students. Earlier, as a Project Manager Intern at RippleMatch, Mamadou contributed to growth strategies and assessed performance metrics. Mamadou holds a Bachelor of Applied Science in Computer Science from San Francisco State University.