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Jacob Falk is an experienced professional in customer experience and program management, currently serving as Program Manager for Voice of Customer at Palmetto since July 2024. Previously, Jacob held the position of Product Specialist at Payzer from April 2023 to July 2024. A diverse background includes roles at SchoolMint as Manager of Customer Experience, Customer Success Manager, and Customer Success Specialist between April 2019 and March 2023. Jacob's early career involved positions at A-List Education, where responsibilities included Program Manager and Educational Consultant, and at Success Academy Charter Schools as a Teacher from October 2013 to July 2015. Jacob Falk earned a Bachelor's degree in Political Science and Government from Indiana University Bloomington between 2009 and 2013.