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Hassina Lounas is a highly experienced professional currently serving as Directrice adjointe, expérience client at Palais des congrès de Montréal since October 2022 and as Formatrice for Formations Infopresse since June 2022, where training focuses on event management best practices. Previous roles include Head of Strategy and Business Development at Espace pour la vie and Head of the Customer Experience Section for the City of Montreal. An extensive career at Six Flags spanned from 2005 to 2020, where multiple leadership roles were held in operations and guest relations. Academic credentials include a Specialized Graduate Diploma in Project Management and a Certificate in Human Resources Management from HEC Montréal, as well as degrees in Teaching English and Lean Six Sigma from other institutions.