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Zorah Mardesich is an experienced professional in customer and technical support management, currently serving as a Customer Support Manager at PagerDuty since October 2021. Previously, Zorah held the role of Technical Support Manager at Human API, where responsibilities included establishing a user support team and implementing support software, alongside managing SLAs and communication processes. Zorah has also worked as Director of Technical Support at Identiv, where integration and standardization of support processes were key functions following a merger. Experience as a Technical Support Manager at 3VR involved overseeing team operations and support system overhauls, while earlier roles included QA Engineering and operations management in various sectors, showcasing a versatile background in both customer service and technical domains.