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William C. is a seasoned software engineer and technical lead with extensive experience in various roles within the technology sector. Currently, at PagerDuty since July 2022, William employs SCRUM and Kanban methodologies while working with a range of technologies including AWS, Elixir, Java, and Kubernetes. Prior to this, William contributed as a Senior Software Engineer at Atlassian, focusing on enhancing productivity for product teams through shared libraries and microservices. Additional roles include a Senior Full Stack Developer, CX Commerce Architect, and Knowledge Lead at SAP, and various engineering positions at companies such as Penguin Formula and Aubay Portugal. William's educational background includes an MBA in Project Management and a Bachelor's in Information Systems, both from Universidade de São Paulo, along with a specialization in Project Management from Universidade Estadual de Campinas.