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Laura Chassagne is a seasoned professional in technical solutions and customer success, currently serving as a Sr Solutions Consultant at PagerDuty since July 2018. With a strong background in on-call management, escalations, and schedules, Laura has held previous roles at Cherwell Software, Dell, Dynatrace, Compuware, LANDesk Software, ExecuTrain/SkillRamp, and TriTech Education, showcasing a diverse range of expertise in technical support, sales engineering, and training. Notable accomplishments include improving customer satisfaction and retention, leading technical enablement for channel partners, and developing tailored proof of concepts to meet business needs. Laura holds a Bachelor of Science in Business Administration with a concentration in Finance from Chapman University.