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Jen Schulien is a seasoned professional in customer success and account management, currently serving as a Principal Customer Success Manager at PagerDuty since August 2023. Prior experience includes roles as a Technical Account Manager at BigPanda, where responsibilities encompassed building customer relationships and facilitating product education, and as a Customer Success Manager at AppDynamics, focusing on enhancing customer health. Jen also held positions in the marketing sector at Resolute Investment Managers, where contributions included creating marketing collateral and analyzing project success. Earlier career roles involved marketing analysis and Montessori teaching. Jen holds a Bachelor of Science degree in Agricultural Communication/Journalism from Texas A&M University.