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Alan Hickmon currently serves as a Solutions Consultant at PagerDuty, having joined the company in June 2021. Prior to PagerDuty, Alan worked as an Implementation Consultant at Gotransverse, focusing on subscription business models and billing solutions. Alan's experience also includes a role as a Sales Engineer at Zoho Corporation, where responsibilities included technical support during the pre-sales process and presentations at various events. Earlier positions include Senior Solution Specialist and Solution Specialist at PowerSchool Group LLC, where Alan managed software implementations, as well as roles in B2B sales at SHI International Corp. and technical support internships at Weatherford Laboratories and Penske Truck Leasing. Alan earned a Bachelor’s Degree in Management Information Systems from Texas Tech University.