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Jericho Castillo is an experienced IT professional currently serving as an IT Infrastructure Analyst at Pacific Cycle, managing company-wide infrastructure support and local technical assistance since June 2021. Previous roles include Desktop/Helpdesk Support at Aspire Public Schools Foundation, where Tier 1-2 support for Windows 10 and O365 was provided, and Technical Support Specialist II at Providence, focusing on Active Directory and hardware/software issues. As an IT Support Analyst II at Cambridge Systematics, Jericho was the sole IT personnel for the company's west coast office, providing Active Directory support across multiple sites. Earlier experience includes roles at Washington Mutual Card Services, Providian Financial Corporation, and Williams Communications, with a strong background in desktop support and telecom installation. Jericho holds a Bachelor of Science Degree in Information Systems Management from the University of San Francisco and an Associates in Computer Technology from Heald College.