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Jim Amato is an experienced professional with a diverse background in customer service and leadership roles across multiple industries. Currently serving as a Customer Service Representative at Matthews International, Jim effectively liaises with over 140 customers, addressing their architectural signage needs. At PA Health & Wellness, Jim holds the position of Supervisor-Resolutions, where responsibilities include leading a team of 25 Program Coordinators in managing Medicaid benefits inquiries. Additionally, Jim is the President and Creative Director of Skipified Productions, focusing on audio and video production, and has held several roles in healthcare and coordination, showcasing strong problem-solving skills, analytical thinking, and effective communication throughout a career spanning over two decades.