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Rd Muhamad Nurul Ikhsan has extensive experience in business and payment operations, currently serving in OY! Indonesia since May 2023, focusing on monitoring transactions and performing reconciliations. Prior experience includes a role at GoTo Group from October 2019 to December 2022, overseeing merchant payments operations and ensuring E-Wallet activation quality. Previous positions include team leader at PT. Personel Alih Daya, managing GoPay Indonesia's customer support team, and call center customer support at PT. ASIA OUTSOURCING SERVICES. Additionally, Rd Muhamad Nurul Ikhsan contributed to academia as an instructor at Universitas Bina Sarana Informatika, assisting in curriculum development and assessments. Educational qualifications include a Bachelor's degree in Information Systems from STMIK Nusa Mandiri Jakarta and an Associate’s degree in Informatics Management from Universitas Bina Sarana Informatika.