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Permana J. currently serves as a Business Operations professional at OY! Indonesia, focusing on monitoring transactions, ensuring SLA compliance, onboarding merchants, and coordinating stakeholder communications. Previously, Permana worked at cermati.com in Technical Support for Business Development Merchant Operations, where responsibilities included complaint resolution, operations workflow reporting, and the development of SOPs and KPIs. Prior experience includes roles at Shopee as an Operations Analyst and Customer Operations specialist, handling disputes and mediating between buyers and sellers, as well as positions at Kitabisa.com and BCA Finance, where transaction monitoring and relationship management were key functions. Permana holds a Bachelor's degree in Economics from Universitas Pancasila.