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Alvionita Oliviani Istiqomah is a seasoned professional in payment operations with extensive experience in the travel industry. Currently serving as Senior Payment Operations at OY! Indonesia since November 2020, Alvionita executes daily ticket and remittance procedures, escalates technical issues, and supports customer service inquiries using Hubspot. Prior to this role, Alvionita was a Senior Payment Specialist at Traveloka from October 2018 to June 2020, where responsibilities included managing user inquiries through Salesforce/Zendesk, monitoring payment flows, and maintaining relationships with various banks. Alvionita's career began with an internship at Dinas Kebudayaan dan Pariwisata Provinsi Jawa Timur in 2017, which involved administrative tasks and event coordination. Alvionita holds a Bachelor's degree in Travel Industry from Sekolah Tinggi Pariwisata Bandung (NHI), obtained in 2018.