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Ian Henwood has extensive experience in operational management, currently serving as Operational Support Manager and Building Operations Manager at ODS since February 2018, where responsibilities include overseeing responsive repairs, voids, and planned works. Ian also played a crucial role as Change Manager, leading change programmes while ensuring service delivery standards. Ian has been with Oxford City Council since July 1985, holding positions such as Responsive Repairs and Voids Manager and Responsive Repairs Manager. Ian's educational background includes studies at Gosford Hill.