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Robert J Smith has a diverse work experience spanning over several years. From 2009-2011, they worked as a Sales Manager for luxury brands at Hubert H. In 2012-2015, they served as a Call Center Team Manager at Sutherland Global Services, where they managed teams of Call & Chat agents for inbound operations. During this time, they successfully implemented premium processes resulting in an 18% increase in overall response time. Since 2015, Robert has been the Head of Sales at Oworkers, where they are responsible for extending the customer database on specific industries such as Fortune 500, digital & marcom companies. Their role includes offering multilingual data entry & processing services, content moderation, and call services.

Robert J Smith attended ICN Business School in 2010, where they earned a business licence with a focus on profit center management. In 2009, they studied at the Chambre de commerce et d'industrie and obtained a Brevet de Technicien Supérieur (BTS) in force de vente. There is no information available regarding any additional certifications or a master's degree in marketing.