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Andréa Novais is a seasoned professional with extensive experience in customer success, onboarding, and content delivery across various organizations. Currently serving as a Senior Onboarding Specialist at Owner.com, Andréa has demonstrated an ability to consistently exceed targets and improve processes through project participation. Prior roles include customer success management and content delivery, where key responsibilities involved building client relationships, managing project timelines, and ensuring ROI. Andréa has held leadership positions in teams, guided implementation processes, and maintained stakeholder engagement. Educational qualifications include a Master of Business Administration focused on Technology for Business and a degree in English Language and Literature, complementing a robust career in customer service and project management.