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Claire McIntyre Assoc. CIPD has extensive experience in customer service and people operations, currently serving as Senior Group Lead at OVO since November 2020, where leadership of a team of approximately 500 individuals supports the delivery of OneCare Customer Service through performance management and KPI oversight. Prior roles include People Operations Manager at OVO, and various leadership positions at CÂÜÀòÂÒÂ×I HomePlan, Let's Get Healthy, and Virgin Media, where exceptional results were achieved in customer loyalty and service operations. Claire's educational background includes CIPD HR training, an Advanced Sports and Nutrition Diploma, and a Diploma in Communication and Media Studies.