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Sarah Hilsenberg (Carlson), CCS, is an experienced Audit Coordinator at Overlake Hospital since June 2016, specializing in Recovery Audit Contractor (RAC) audits, and collaborating with various departments to resolve account issues. Previously, Sarah served in multiple roles at Molina Healthcare from August 2010 to June 2016, including Provider Services Inquiry Representative and Lead Customer Support, where essential responsibilities included researching payment errors, managing appeals, and maintaining quality service. Sarah began a career in customer service at Papa Murphy's International, advancing from a Team Member to a Manager while pursuing a Bachelor's degree in Business Administration from Western Washington University, complemented by a Certificate in Medical Coding and Reimbursement Specialist.