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Monica Williams is an experienced library and information management professional currently serving as an Account Manager at OverDrive since December 2022. Monica has extensive experience in technical services, having worked as a Technical Services Consultant for the School Library Association of Victoria since November 2017, and held various library roles, including Library Manager and Digital Literacy Specialist at Star of the Sea College. Previous positions include Library Assistant at Russell Kennedy Lawyers and Multimedia/Library Services Technician at Genazzano FCJ College. Monica's foundational expertise was developed through roles in audio-visual technology and customer supervision at Audio Visual Dynamics and Woolworths Supermarkets. Monica holds a Bachelor of Library and Information Management, a Certificate IV in Training and Assessment, and a Diploma of Live Production, Theatre and Events from Box Hill Institute.