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Ruben A. has a diverse work experience spanning several companies and roles. In 2003, they worked at IBM as a Helpdesk employee, providing technical support. Ruben then joined Cox & Company in 2007 as a Tech Support representative. In 2006, Ruben became a Quality Assurance Analyst at T-Mobile, where they stayed until 2008. Ruben then joined AT&T as a Systems Analyst/Telecommunications professional until 2010. Ruben worked at Assurant from 2009 to 2019, serving as an Operations Support Admin. Their most recent role was as a Technical Support Engineer at NTT DATA SERVICES FEDERAL GOVERNMENT LLC, where they worked from April to July 2020.

Ruben A. attended Clark University from 2000 to 2002 and studied PC Service and Support. In 2009, they enrolled in New Horizons Computer Learning Centers and completed the CCNA program, obtaining the Cisco Certified Network Associate degree. In the same year, Ruben also earned a Certificate in A+ Net+ from IKON. Recently, in 2020 and 2021, they pursued various certifications at New Horizons Computer Learning Centers - Englewood, specializing in Computer and Information Systems Security/Information Assurance. These certifications include CompTIA Network+ Certification, CompTIA Cybersecurity Analyst (CySA+) Certification, and CompTIA Security+ Certification (SYO-601).