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Ysrael Peduche is a seasoned IT professional with extensive experience in customer service and technical support management. Currently serving as a Customer Service Support Manager (Consultant) at Outsourced since October 2022, Ysrael collaborates with the Manila Service Delivery team to assist Mimecast clients and optimize system performance. Previous roles include IT Service Desk Team Lead at ConnectOS and Sr. Technology Specialist at Capital One, where responsibilities included team leadership, troubleshooting, and operational support for various IT services. With a Bachelor's degree in Information Technology from Colegio de San Juan de Letran, Ysrael has built a robust career spanning over a decade, marked by progressive leadership and a strong foundation in system administration and technical support.