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Nic Nelson is an experienced customer experience management professional with a robust background in various leadership roles across multiple organizations. Currently serving as the Customer Experience Manager at Outsourced Doers since May 2024, Nic has previously held significant positions including Head of Customer Experience at OCR Services Inc., Client Support Manager at Paycor, and Vice President of Technical Services at Springbrook Software. Nic's expertise includes driving customer satisfaction, leading teams, refining business processes, and ensuring adherence to performance standards across diverse sectors such as technology, customer support, and technical services. With over two decades of experience in the industry, Nic has consistently demonstrated a commitment to enhancing customer experience and operational efficiency.