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Melanie Wilson is an experienced QA Engineer II at Outside, having transitioned from Gaia GPS following its acquisition in 2021. With a rich background in customer support, Melanie has managed technical troubleshooting and app testing while implementing workflow improvements. Prior experience includes serving as Collections & Virtual Services Manager at Willoughby-Eastlake Public Library, where oversight of a significant materials budget and digital services was combined with staff training and customer engagement. Earlier roles as a Metadata Specialist at OverDrive, Inc. and as a freelance web designer further showcase expertise in data management, content delivery, and web development, supported by a Master's degree in Library and Information Science from Kent State University.