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Alain Tanke has a diverse background in technical support and leadership roles. Alain is currently employed at Outreach as a Senior Technical Support Engineer Plus Team, where they provide technical support and mentors colleagues. Previously, Alain worked at Commvault as a Senior Technical Support Engineer, troubleshooting issues and handling escalations. Alain also had a role at Acentic Ltd as a Technical Support Engineer, where they administered Linux servers and improved systems. Alain has experience at Nokia, where they provided support for their products and assisted customers with configuring and fixing issues. Additionally, they worked at Room in London as a Network Technician and at AMD as a Technical Support Engineer, providing support for graphics hardware and translating technical documentation. Alain's work experience spans from 2010 to the present, showcasing their expertise in technical support and leadership.

Alain Tanke completed their Bachelor of Applied Science (B.A.Sc.) in Electronics and Communications Engineering from the University of East London from 2009 to 2011. Prior to that, they attended the University of Applied Sciences of Kaiserslautern in Germany from 2007 to 2009, where they pursued Telecommunications Engineering.

Additionally, Alain Tanke has obtained several certifications throughout their career. In 2014, they became a Commvault Certified Professional. In 2022, they completed the RISE UP Program offered by Outreach. Most recently, in 2023, they achieved the certification of Certified Administrator from Outreach.