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Jerry Lam is an experienced IT professional currently serving as the ITSM Support Lead at MoneyHero Group since September 2021. With a robust background in technical operations, Jerry oversees daily operations of the technical team, manages technical escalations, and fosters collaboration with application teams and business partners. Previous roles include Senior IT Engineer positions at Godiva Chocolatier, where responsibilities encompassed Microsoft Dynamics implementations, and Ralph Lauren Asia Pacific Limited, focusing on point-of-sale systems and inventory management. Jerry's career spans extensive experience in IT systems administration and support across multiple companies, including Michael Kors and Colgate Palmolive, highlighting a strong capability in managing technical infrastructure, improving processes, and supporting diverse IT applications.