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Barry Downs has extensive experience in customer service and success, currently serving as Customer Success Team Lead for Mobility Mojo at Otonomee since May 2021, and previously as Customer Service Team Manager at Cabinet Health. With a solid foundation in the gaming industry, Barry worked at Blizzard Entertainment for over 12 years in various roles, including Esports Content Moderator and Specialist Game Master, where responsibilities included community relations, technical support, and overseeing chat moderation. Prior experience includes managing customer satisfaction and sales performance at GAME and voluntary forum moderation at CCP. Barry is certified in HIPAA compliance and has developed CRM platforms for customer query management, demonstrating a strong commitment to enhancing customer experience and operational efficiency. Educational background includes attendance at John Port School and Mickleover Primary School.