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Jim Stirtzinger currently serves as the Head of Digital Experience at OTIP, where the focus is on creating personalized and engaging digital interactions for members. Prior experience includes roles at Manulife, where Stirtzinger was the AVP of Digital Experiences and the AVP of Innovation & RED Lab, emphasizing human-centered design and strategic innovation. As COO of ChangeIt®, Stirtzinger spearheaded initiatives to enhance charitable giving through mobile payments. Previous roles also include VP of Operations at Medicalis Corp, managing operations for medical imaging solutions, and Director of Operations at Agfa HealthCare/Mitra, overseeing digital imaging systems for healthcare. Educational achievements are from the University of Toronto - Rotman School of Management, Niagara College, GE John F. Welch Leadership Development Center, and Darden Business School at the University of Virginia.