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Georgianna Crosby is a highly experienced professional in customer experience and management, currently serving as Senior Capture Manager at OST, Inc. since July 2022. In addition to this role, Georgianna is a Board Member for Annapolis Opera and a Member of the Board of Trustees for Annapolis Symphony Orchestra. As Chief Executive Officer of PivotCX, Georgianna leads initiatives that enhance customer experience programs and performance analytics. Previous positions include Co-Founder and President of Black Turtle Services, where the focus was on optimizing contact center benefits, and Principal roles at Customer Value Partners and GPC Consulting, providing strategic support for effective customer relationships and multi-channel contact centers. Georgianna has also held significant leadership roles in account management and sales at various organizations across a diverse career beginning in 1989. Educational credentials include a Bachelor of Science in Business Management from the University of Maryland Global Campus and further studies at Stanford University Graduate School of Business.