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Fiorella Crespi is an experienced professional in smart working and HR innovation, with a current role as Head of Smart Working Observatory and HR Innovation Practice Observatory at Osservatori Digital Innovation since April 2014. Additionally, Fiorella serves as Co-Responsible of Research on Smart Intranet and Workspace Innovation Observatory. Previously, Fiorella worked as a research analyst at the School of Management of Politecnico di Milano from May 2009 to March 2014, focusing on new approaches to work organization, particularly smart working strategies and their benefits for enterprises, with an emphasis on Information & Communication Technologies. Fiorella holds an Executive Master in Media & Telco and a Master's Degree in Management from Politecnico di Milano, as well as a Bachelor's Degree in Business/Managerial Economics from the same institution. Early education was completed at Liceo Scientifico Claudio Cavalleri.