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Amanda Lozano currently serves as Customer Operations II at Osmind, where responsibilities include designing tech-driven automation solutions to enhance customer service and collaborating with leadership to deliver high-quality support. Prior experiences at DiDi involved coordinating user engagement initiatives and leading national promotions, significantly increasing user retention and platform performance. Amanda also has experience as a Restaurant Marketing Intern at DiDi, where successful marketing campaigns were executed, and comprehensive market research reports were developed. Additional internships include Consumer Insights at Campari Group, B2B Insights & Relations at ET2C International Inc, and Business Intelligence at URREA. Amanda holds a Bachelor's degree in International Relations & Affairs from ITESO Universidad Jesuita de Guadalajara, complemented by studies at Bishop's University and Tecnológico de Monterrey.