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Jo Sevilla is an experienced ICT Service Desk Manager at OSM Maritime Group, with a career spanning over two decades in technology and customer service roles. Previous experience includes a supervisory position at DXC Technology, where Jo contributed significantly to Request/Incident Management and ensured high availability services for HP customers. Jo's technical expertise was further honed at Hewlett Packard Enterprise as a Technical Lead and Level 2 Support, while earlier roles at Sykes Enterprises involved providing first-hand technical support and customer service. Jo holds a Master's degree in Management (Major in Business) from the University of the Philippines, complemented by a degree in Arts Management and a strong foundational education in secondary school.