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Douglas Santos is an experienced professional in account management and project management within the elevator and engineering sectors. Currently serving as an Account Manager at Orona since August 2018, Douglas excels in revenue management, customer relationship building, and preparing quotes for repairs and modernizations. Previously, as a Modernisation Project Manager at Otis Elevator Co., Douglas managed strategic aspects of lift installations and achieved a 10% reduction in purchase costs. With a background as a Sales Engineer and Technical Services Analyst, along with an early career as a Manufacturing Engineer Intern and Senior Electronic Technician, Douglas brings a diverse skill set backed by an MBA in Strategic Management and Economic Business from FGV, a Postgraduate specialization in Project Management, and a degree in Industrial Engineering.