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Teshun Vuong is an experienced ICT Technical Support Analyst at Ornua since November 2021, specializing in end-user support projects including domain migration, AP upgrades, Wi-Fi troubleshooting, offsite support, ERP integration, and process enhancement for the Service Desk. Previous roles include ICT Event Incident Practitioner at Accenture, Global Product Support Analyst, and Social Media Customer Service Agent at Covalen. Teshun also served as a Telesales & Customer Service Representative at ABC Pathways Group and as a Native English Teacher, where responsibilities involved maintaining lesson logs and participating in school events. Earlier experience includes working as a Passenger Service Agent at Swissport, ensuring compliance with airline policies. Teshun holds an Associate's Degree in Information Processing from Whitehall College of Further Education and a high school diploma from Moyle Park College.