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Shanay Cogdell is an experienced healthcare professional currently serving as a Patient Care Coordinator Float at Orlando Orthopaedic Center since September 2019, where responsibilities include managing patient care programs, training new employees, and acting as a liaison between patients and healthcare staff. Previous roles at Orlando Health involved surgical scheduling and team assistance, enhancing operational efficiency and customer service. Shanay has a strong educational background, holding a Master's degree in Health/Health Care Administration from Webster University and pursuing a Master's degree in Non-Profit Management and Leadership at Walden University. Additionally, Shanay has held various positions in administrative support, retail management, and education, showcasing a diverse skill set and a commitment to improving patient and customer experiences.