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Jack Wong has a diverse and extensive work experience spanning several industries. Jack has held the position of Application Support Engineer at Orion Health since 2022, where they support SaaS applications for medical solutions hosted on AWS Cloud. In this role, they conduct root cause analysis, performs trend analysis, and suggests improvements for optimizing performance. Jack also tunes, upgrades, and deploys Java and web-based applications using tools such as puppet, Capistrano, and Ansible. Additionally, Jack designs and creates Grafana Dashboards for resource monitoring.

Prior to their current role, Jack worked at Hospital Authority from 2019 to 2021 as a System Analyst (Linux Administrator). Here, they led a team of administrators in designing, implementing, and managing large data centers running on Redhat Enterprise and Ubuntu Linux. Jack was also involved in various projects such as RHEL7/8 migration, RHEL Satellite 6 implementation, and data center relocation and upgrade.

Before their tenure at Hospital Authority, Jack served as an Infrastructure Engineer (Oracle DBA) at Cathay Pacific Airways from 2017 to 2019, and as a Senior Database Administrator (Informatica CDC+ETL) at MOL Information Technology in 2016.

From 2011 to 2016, Jack worked at Hospital Authority as an Analyst Programmer, where their responsibilities included database administration, application support, and production support.

Prior to that, Jack held positions at Hutchison Telecoms as an Engineer from 2008 to 2010, at PCCW as a Senior Technical Officer from 2006 to 2008, and at China Mobile Hong Kong as an Assistant Engineer from 2001 to 2006.

Overall, Jack has a strong background in application support, database administration, and infrastructure engineering across various industries.

Jack Wong has a diverse education history. Jack obtained a Master of Arts (MA) degree in Quantitative Analysis for Business (Statistics) from City University of Hong Kong, during the period from 2011 to 2013. Prior to that, they completed a Bachelor's degree in Information Technology from Swinburne University of Technology, between 2006 and 2008. Jack also holds a High Diploma in Computer Systems Administration from the Hong Kong Institute of Vocational Education, earned from 2004 to 2006.

In addition to their formal education, Jack has obtained a certification as a Docker Administrator from LinkedIn in August 2022. The details of their earlier education, including completion dates and degrees obtained, are not provided for their High Diploma in Electronic and Communications Engineering from the Hong Kong Institute of Vocational Education and their attendance at LTPSS.