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Jade H. is a Senior Customer Experience Designer with extensive experience in leading design research and strategy, currently working at Origin Energy since October 2023. Prior experience includes roles at the Special Broadcasting Service (SBS) Australia, Telstra, Commonwealth Bank, Aleph-Labs, Westpac, HeathWallace, and ANZ, focusing on enhancing digital experiences for diverse audiences and facilitating strategic design workshops. Jade H. holds a Master’s Degree in Marketing and Business & Organisation Management from Macquarie University, a Master’s Degree in Design Management from UNSW, a Bachelor’s Degree in Multimedia System Design from RMIT University, and a Certificate IV in Training and Assessment from TAFE NSW.