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Ahide Rostro Cisneros is a Solutions Analyst at Loyal since May 2022, focusing on the implementation, enhancement, and maintenance of the company's chatbot, while analyzing KPIs to optimize performance. Prior to this role, Ahide worked as a Risk Management Specialist at the Georgia Municipal Association from October 2020 to April 2022. Ahide holds a Bachelor of Business Administration in Risk Management and Insurance from The University of Georgia, complemented by educational experiences at Yonsei University in 2017 and National Taiwan University in 2015.