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Caitlin Nichols is a skilled professional with extensive experience in customer service and auditing roles. Currently serving as a Vendor Returns Specialist at ROi Resource Optimization & Innovation since January 2021, Caitlin manages customer and vendor communications regarding product returns and shipping discrepancies. Caitlin also works as a Night Auditor at O'Reilly Hospitality Management, LLC, processing nightly audit procedures and ensuring guest satisfaction. Previous experience at Expedia Group includes various positions focused on billing inquiries, reservation issues, and customer service, while earlier roles as a Night Auditor at both Best Western Plus Searcy Inn and Holiday Inn Express & Suites involved managing daily accounting ledgers and accounts receivable. Caitlin holds a diploma in General Studies from Ozarks Technical Community College.